Returns and complaints / Returns (for German see below)
Returns and complaints
Dear Customer, if you have found your way to this page, it most likely means that something went wrong with your order and you are not satisfied with your purchase.
There is no reason to be upset, however! Our company respects your rights. Below you will find information that will allow you to make a complaint or return goods quickly and conveniently as part of withdrawing from the contract.
1) INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
In accordance with current legal provisions, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, took possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (using the dedicated “withdraw from contract” button or in another form compliant with Consumer Law, for example a letter sent by post, fax or e-mail).
You may use the model withdrawal form, but this is not obligatory. The model withdrawal form can be downloaded from the following address:
/content/files/formularz-odstapienie-oraz-informacja_pkieu.pdf
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to exercise the right of withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent them back, whichever is the earlier.
Please send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
Returns address:
FKWT sp. z o.o. sp. k., ul. Bohaterów Warszawy 3, 69-100 SŁUBICE, POLAND
You will have to bear the direct cost of returning the goods. Postal and courier parcels are accepted, with the exception of cash-on-delivery parcels.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
2) INFORMATION CONCERNING THE CONSUMER'S STATEMENT ON EXERCISING THE STATUTORY WARRANTY (COMPLAINTS)
In accordance with applicable law, we are liable to you for physical and legal defects on the terms set out in the Civil Code.
Upon discovering a defect, you have the right to:
- submit a statement requesting a price reduction;
- submit a statement of withdrawal from the contract, but not where the defect is insignificant;
- demand that the goods be replaced with goods free from defects;
- demand that the defect be remedied.
You may use our model statement, but this is not obligatory. The model statement can be downloaded from the following address:
/content/files/formularz-rekojmia-oraz-informacja_pkieu.pdf
We will respond to your statement or demand within 14 days.
You are obliged to deliver the defective goods at our expense to the address
FKWT sp. z o.o. sp. k., ul. Bohaterów Warszawy 3, 69-100 SŁUBICE, POLAND
and if delivering the goods yourself would be excessively difficult (e.g. due to the type of goods or the way they have been installed), you are obliged to make the goods available to us at the place where they are located.
We bear the costs of replacement or repair, except where the defective goods have been installed. In that case you are obliged to bear the part of the related costs exceeding the price of the goods. Alternatively, you have the right to demand that we pay part of the costs of dismantling and reinstallation, but only up to the price of the goods sold.
We are liable under the statutory warranty if a physical defect is discovered within two years of the goods being delivered to you, or, if the item sold was second-hand, within one year of delivery. Your entitlement is limited in time to one year from the date the defect was discovered, but does not expire before two years have passed since the goods were delivered to you, or, if the item sold was second-hand, before one year has passed since the goods were delivered to you. The exception is where the use-by date of the goods specified by us or the manufacturer ends more than two years after the goods were delivered to you. In that case we are liable under the statutory warranty for physical defects of the goods discovered before that date.
Liability for legal defects is essentially the same, with the time limit for notification running from the moment you become aware of the defect, and the limitation periods running from the date on which the ruling concerning the goods affected by the legal defect becomes final.
The subject of the statutory warranty is extremely complex, and we encourage you to consult the Civil Code and the websites of UOKiK and consumer organisations, which describe your rights in detail and with examples. Our shop operates in compliance with the law and respects consumer rights, so the legal information you find there will also apply to contracts
with us.
Returns and complaints
Dear Customer, if you are on this website, it means that something has most likely gone wrong with your order and you are not satisfied with your purchase.
But there is no reason to be nervous! Our company respects your rights. Below we provide information that will enable you to submit a complaint or return the goods as part of your withdrawal.
1. INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL (RETURNS)
Under the applicable legal provisions, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which either you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. letter, fax or e-mail).
You may use a model withdrawal form, but this is not obligatory. The model withdrawal form can be downloaded from the following address:
http://KsiegarniaInternetowa.de/content/files/formularz-odstapienie-oraz-informacja_kide. pdf
To meet the withdrawal deadline, it is sufficient for you to send us information about the exercise of your right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse all payments received from you, including the shipping costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the inexpensive standard delivery offered by us), without undue delay and in any event no later than 14 days after the day on which we were informed of your decision to exercise your right of withdrawal. We will make the reimbursement using the same means of payment as used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not pay any fees for this reimbursement.
Address for sending returned goods:
FKWT sp. z o.o. sp. k., ul. Bohaterów Warszawy 3, 69-100 SŁUBICE, POLAND
We reserve the right to refuse reimbursement until we have received the goods or until you have provided proof that you have sent the goods back, whichever is the earlier.
Please send back or hand over the goods to us without undue delay, and in any event no later than 14 days after the day on which you informed us of your withdrawal from this contract. The withdrawal deadline is met if the withdrawal or the goods are sent in good time.
You will have to bear the direct costs of returning the goods. Postal and courier services are accepted, with the exception of cash-on-delivery parcels.
You are only liable for any loss in value of the goods resulting from use of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.
2. INFORMATION ON THE CONSUMER'S STATEMENT ON CLAIMING UNDER THE WARRANTY (RETURNS)
In accordance with the applicable legal provisions, we are liable to you for material and legal defects under the provisions of the Civil Code.
Upon discovering the defect, you have the right to take the following measures:
1. submit a statement requesting a price reduction;
2. submit a statement of withdrawal from the contract, but not where the defect is insignificant;
3. demand that the goods be replaced with goods free from defects;
4. demand that the defect be remedied.
You may use the model statement we propose, but it is not obligatory. A model statement can be downloaded from the following address:
http://KsiegarniaInternetowa.de/content/files/formularz-rekojmia-oraz-informacja_kide. pdf
We will respond to your notification or request within 14 days.
You are obliged to deliver the defective goods at our expense to the following address
FKWT sp. z o.o. sp. k., ul. Bohaterów Warszawy 3, 69-100 SŁUBICE, POLAND
Should delivering the goods yourself be unreasonably difficult (e.g. due to the nature of the goods or the way they are assembled), you are obliged to make the goods available to us at the place where they are located.
Replacement or repair costs are borne by us, unless the defective goods have been installed. You are then obliged to bear the part of the related costs that exceeds the price of the goods. Alternatively, you have the right to charge us part of the dismantling and reinstallation costs, but only up to the price of the goods sold.
We are liable for warranty claims if a material defect is discovered within two years of delivery of the goods to you and the goods sold were in use one year after delivery. Your claim is limited to one year from discovery of the defect, but expires no earlier than two years after delivery of the goods to you and if the goods sold were used before the end of one year after delivery of the goods to you. An exception to this is the case where the expiry date specified by us or the manufacturer ends two years after delivery of the item to you. We are then liable for all material defects of the goods discovered before the end of this period.
Liability for legal defects is in fact the same, and the notification period begins at the time you become aware of the defect, and the limitation period begins at the time of the final decision on goods affected by a legal defect.
The subject of warranty is extremely complex and we recommend that you familiarise yourself with the Civil Code and the websites of the Polish consumer protection authority (UOKiK) and consumer organisations, which describe your rights in detail and clearly. Our shop operates on the principle of lawfulness and respects consumer rights, so the legal information you find there also applies to contracts with us.
